Philosophy
A system approach to problem solving isn’t unusual. For
thousands of years, mankind’s greatest triumphs – from
building the pyramids to conquering space – have come
about as a result of advanced systems thinking. Throughout
time, the total system has always proven to be greater than
the individual parts. National POS Systems has successfully
applied advanced systems thinking in developing a multitude
of electronic POS solutions.
What We Do
Established in 1980 (then known as T.E.C.), National POS
Systems has progressed from the electronic cash register
to integrated systems by adding value to leading worldwide
POS manufacturers with the ‘local touch’. Local development
includes hardware design and modifications, peripheral design
and interfacing, in-house software development for back office
stock management, accounting and data automation. Local &
Wide Area Network implementation & a general IT partner to
our clients.
Total Solutions
Today’s business, whether retail, food service operations,
general merchandise, or any cash handling and information
processing business, is faced with many common and
individual operating complexities. A customised solution from
National POS Systems will result in:
- Accurate and fast point of sale processing;
- Precise stock management;
- Information to effectively analyse your business;
- Automation of specific tasks, reducing error and labour cost.
The bottom line is greater management control over every
facet of your operation. And that, of course, results in greater
operating efficiency as well as more profitable business overall.
Implementation
At National POS Systems , we execute work differently. As
part of our internal quality assurance system we believe that
implementing an integrated solution to our customers begins
way before the order is taken.
That’s why our systems consultants are professional industry
leaders with years of experience and part of a constant training
program. From the first instance, you can be assured of a
solution that will work for your operation. This is then followed
by stringent internal pre-configuring, testing and liaisons with
our customers to determine a customised implementation plan.
Training is staged & begins well before installation either at the
site or in our training room, this provides systems familiarity
& resolves queries early, ensuring a professional change over.
The result is a smooth systems installation with no initial
downtime, immediate benefits and satisfied customer.
Service
Service and support is the single most important factor at
National POS Systems. We understand when something goes
wrong with your POS system, the down time can not only be
inconvenient but can cost you money, and even jeopardise
your entire operation, so we have taken stringent measures to
ensure our customers never have to realise the above by:
- 7 day service and support;
- Comprehensive maintenance plans that offer regular
preventative calls-preventing problems before they occur, in
turn saving money and downtime;
- Structured comprehensive back-up routines specific to
the application, ensuring loss of data never occurs to our
customers;
- Our field and workshop technicians are constantly trained to
back-up and enhance any system we market;
- We operate a state-of-the-art service management program,
allowing us to monitor all customer activity and prioritise
responses according to urgency;
- Mobile communications is standard with all our staff,
allowing for instant connectability;
Constant version upgrades – ensuring the latest technology
is available to our clients for functionality & security.
Additional services include: online modem & TCP/IP support,
national coverage via accredited dealer network, licensed
government scale certifier for scale stamping and verification.
Most importantly, we believe in personal customer service and
advice by qualified support staff. This service is available any
time by telephone or onsite visits when required.
The Complete Service
Hardware, software, implementation, training, service
and support is all under one roof – you need only dial one
telephone number for immediate assistance. What could be
simpler?
With over 100,000 POS systems installed
Australia-wide, National POS Systems, the
leading independent POS systems integrator
stands true to its motto:
‘Global POS Solutions with the Local Touch’
Offering the complete service not only allows for a one
stop solution, but makes our systems affordable and price
competitive.
The Future
National POS Systems will continue its philosophy of advanced
systems thinking, ensuring our customers have the latest
integrated POS solutions to maintain business efficiency
and profitability. This will be achieved by utilizing the latest
technology available and offering the highest level of service
and support to you, our customer.
